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Services

At ESBH Crossroads Care, we put our clients first.
We respect each person's unique situation and background, and we empower individuals to make their own choices.

Our services are designed to give carers a well-deserved break while ensuring the safety, dignity, and independence of those they care for. We value privacy and strive to accommodate individual preferences, cultures, and beliefs. We involve both carers and the people they care for in the care planning process. As a CQC-regulated service, you can be confident in the quality of care we provide.

Once the referral has been received a Care Manager will contact you to book in a convenient time to meet with you and the person you care for to put together an individualised support /care plan and to risk assessment.

We always encourage people to maximise their own abilities and skills, helping them to remain as independent as possible for as long as possible. Funding and availability for services may vary per location. Please contact us for more information.
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Carers' Respite: taking a break from your caring role

Here at East Sussex, Brighton & Hove Crossroads Care, we understand the importance of self-care for unpaid carers. .
Just like your loved one needs support, you do too.

Taking a break can help you return feeling refreshed and ready to provide the best possible care. Our team of fully trained, compassionate carer support workers will ensure your loved one receives high-quality care while you’re away.

Working with you and your loved ones, we create a person-centred plan to ensure their individual needs are met We always encourage people to maximise their own abilities and skills, helping them to remain as independent as possible for as long as possible. What works best will depend on your circumstances and those of the person you care for.

We believe all unpaid carers should have access to respite care and offer individual, flexible services, working with families to organise support when it is needed the most. We accept self-referrals as well as referrals from professionals, with your consent. If your loved one is under the age of 16, to access our respite services, all referrals need to come via Seaside View.

If you would like to talk to a member of our team about how our respite care services could benefit you and your loved one, please feel free to contact us.

Find out more:

Monday to Friday, 9am to 5pm
01273 234021
Fill out our online form
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Carers: My Health Matters

Healthcare appointment service

This service is currently only available to Brighton & Hove residents.

Often Carers are often so busy looking after someone else and making sure they get to their appointments that they neglect their own health needs. We’ve even heard of Carers having to put off having much needed operations because there simply wasn’t anyone they trusted to look after the person they care for.

If you need to attend a healthcare or hospital appointment, but you can’t leave the person you care for, East Sussex, Brighton & Hove Crossroads Care can help. We provide FREE respite care for people in this situation, jointly funded by Brighton & Hove City Council and the NHS.

"I no longer miss appointments and it gives me peace of mind. I recently had an operation and crossroads covered this. I don’t have to worry."

Training courses

You can also use this service to attend training or courses that will help you in your caring role, such as counselling or first aid training, carer’s meetings and the health walks around the city.

Please contact the Carers Hub on 01273 977000 or [email protected] for more information about training courses and carers’ meetings. Visit the healthy lifestyles team to find out more about health walks.

Find out more:

If you have previously accessed our services:
Simply contact the office in good time with details of the dates and times you need support so that respite care can be arranged:
Monday to Friday, 9am to 5pm
01273 234021
If you have not used any of our services before:
Fill out our online referral form
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Emergency back-up scheme

This service is only available to Brighton & Hove residents.

The Emergency Backup Scheme gives peace of mind to carers. The scheme provides home-based care at short notice for up to 48 hours if you cannot look after the person, you care for.

You can find further details of the scheme and complete the application form at Brighton & Hove City Council

If you would like to be supported by East Sussex, Brighton & Hove Crossroads Care in the event of an emergency, we can help you to register onto the scheme.

Find out more:

For support to register an Emergency Backup plan, please contact us for assistance.
Monday to Friday, 9am to 5pm
01273 234021
Fill out our online form
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Bentley Grange:
Day Service

Hailsham and the surrounding areas only

For older people who enjoy the independence of living in their own home, but may want company and support during the day, and the opportunity to meet people in the community.

We aim to help our clients to remain active and independent by providing a friendly environment where they can relax, socialise, and enjoy themselves.

  • Enthusiastic Staff
  • Arts & Crafts
  • Physical Activities
  • Meet new people & make new friends
  • Singing
  • Healthy nutritious meal, catered to your specific dietary needs.
  • Refreshments throughout the day
If you would like further information or are interested in attending, please contact us.

We can arrange to meet you at your home or at Bentley Grange to learn more about you, your needs, and interests to ensure the service is right for you. Currently, we are unable to provide transport.

You can self-refer. Referrals can also be made through families, carers and health professionals.

Please contact the office for information on fees and funding.

Find out more:

Tuesdays and Fridays, 10am to 4pm

Bentley Grange

Binder Lane (Off Reef Way)

Hailsham

East Sussex, BN27 1FA

If you would like further information or are interested in attending:
Monday to Friday, 9am to 5pm
01273 234021
Fill out our online form
For more information on adult social care support, carers’ assessments and more in East Sussex: