Who we are

Trust

• We understand that our services only can only respond to carers’ needs when they can trust us to care for the person they support.

Involvement

• Carers and the people they support drive Crossroads Care service design and development.

Quality

• We ensure that our services are high quality, flexible, responsive, and continually improving.

Family Friendly

• We recognise that our service impacts on families and friends, not just the carer and the person they support. We design our services with that in mind.

Availability and Accessibility

• We work to make our services available and accessible to as many carers and people they support as possible.

Dignity and Respect

• We always treat carers and the people they support with dignity and respect.

Working for Change

• We work proactively with government and policy makers at national and local level to influence legislation and practice.

Partnership Working

• We actively explore opportunities for establishing joint projects and relationships with other organisations that will improve services for carers and the people they support.

Learning

• We learn from the good practice of others to improve our services for carers and the people they support, and we encourage others to learn from us.